● Live Agent Stats Dashboard — Demo
Team Overview — This Week
1,247
Total Tickets Resolved
94%
Avg Team CSAT
4m 32s
Avg Handle Time
63
Open Backlog
Individual Agent Performance
PM
Priya M.
EMEA · Senior Agent
#1
Tickets
52
↑ 5% vs last week
CSAT
98%
Excellent
Handle Time
3m 58s
Below avg ✓
SLA Met
99%
1 breach
Weekly output52 / 60 target
SK
Sarah K.
US West · Mid Agent
#2
Tickets
47
↑ 2% vs last week
CSAT
96%
Excellent
Handle Time
4m 12s
On target
SLA Met
97%
2 breaches
Weekly output47 / 55 target
MR
Marco R.
EMEA · Mid Agent
#3
Tickets
38
↓ 1% vs last week
CSAT
91%
Good
Handle Time
5m 04s
Slightly above avg
SLA Met
95%
4 breaches
Weekly output38 / 55 target
TW
Tom W.
US East · Junior Agent
#4
Tickets
29
↑ 3% vs last week
CSAT
88%
Good
Handle Time
6m 22s
Needs coaching
SLA Met
92%
6 breaches
Weekly output29 / 45 target
AT
Aiko T.
APAC · Senior Agent
#5
Tickets
44
↑ 1% vs last week
CSAT
94%
Excellent
Handle Time
4m 28s
On target
SLA Met
96%
3 breaches
Weekly output44 / 50 target
+
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