Root Cause Analyzer — Assist-CX Demo

Top Issue This Week

Billing & Invoice Errors

↑ 34% vs last week

Tickets Analyzed

1,247

Last 7 days

Actionable Root Causes

3 new this week

Root Cause Breakdown — Top Issues

Billing & Invoice Errors

312

↑ 34%

224

↑ 8%

Feature Not Working as Expected

181

→ 0%

Slow Performance / Timeouts

137

↓ 12%

Missing or Incorrect Data

109

↓ 5%

Onboarding & Setup Questions

↑ 2%

Sample Tickets — Billing Errors

#ZD-48291 · High Priority · 2h ago

Invoice shows wrong amount after plan upgrade

billing-error upgrade high-value

#ZD-48187 · Medium Priority · 5h ago

Charged twice for same subscription month

billing-error duplicate-charge

#ZD-48043 · Low Priority · 1d ago

PDF invoice missing company VAT number

billing-error invoice

Billing Error Trend — Last 8 Weeks

⚠ Escalating Pattern Detected

Billing errors have increased 34% over 8 weeks. Likely correlated with the March pricing migration. Recommend engineering review.