Agents Statistics

Agent Statistics - Detailed View with Dashboard

This application provides a comprehensive dashboard for viewing detailed statistics of support agents across different teams . It allows team leaders and managers to monitor agent performance, including the number of cases assigned, solved, comments made, and customer reviews (good and bad). The app highlights the top-performing agents based on solved cases, good reviews, and active work, ensuring efficient team management and escalation handling.

Key Features:

• Team Overview: Separate views for different teams
• Detailed Statistics: Number of solved cases, pending cases, reviews, and active work for each agent.
• Top Agent Insights: Lists the top 5 agents based on solved cases, good reviews, and active tasks.
• Performance Tracking: Provides actionable data for improving team productivity and customer satisfaction.

Pricing:

• App Standalone: 250 Euros (one-time purchase)
• App + Install Service: 650 Euros (one-time purchase, includes installation and setup support)