Welcome to Assist CX Software Company

Agent Helper V2:

Benefit: Assists agents with ticket resolution steps.

Purpose: Provides guided workflows for improved efficiency.

Agent Status:

Benefit: Monitors real-time agent availability.

Purpose: Tracks and displays agent statuses within Zendesk.

Agents Statistics:

Benefit: Offers performance insights for agents.

Purpose: Generates reports on individual agent metrics.

Analysis View QA:

Benefit: Enhances QA processes with detailed ticket analysis.

Purpose: Provides a dashboard for quality assurance reviews.

Back at Ya:

Benefit: Automates follow-ups on unresolved tickets.

Purpose: Ensures timely follow-ups for better customer satisfaction.

Cheerleader:

Benefit: Boosts morale with recognition tools.

Purpose: Sends motivational messages and rewards to agents.

EMEA Rally:

Benefit: Centralizes metrics and insights for EMEA teams.

Purpose: Tracks and displays EMEA team performance.

EMEA Stats:

Benefit: Provides detailed performance statistics for EMEA teams.

Purpose: Generates real-time reports for EMEA support efficiency.

iFrame ZD:

Benefit: Embeds external tools directly into Zendesk.

Purpose: Integrates third-party apps through iframe embedding.

iFrameVV:

Benefit: Customized iframe integration for Zendesk workflows.

Purpose: Embeds external dashboards or tools within Zendesk.

Internal AI:

Benefit: Enhances internal ticket handling with AI.

Purpose: Uses AI to suggest solutions and assist agents.

KB Suggestions:

Benefit: Recommends relevant articles from the knowledge base.

Purpose: Guides agents to the best resources for ticket resolution.

Knowledge Support Assist:

Benefit: Integrates Knowledge articles into Zendesk.

Purpose: Enables seamless access to Knowledge documentation.

My Stats:

Benefit: Allows agents to track their personal metrics.

Purpose: Displays performance data specific to each agent.

NA Rally:

Benefit: Centralizes metrics and insights for NA teams.

Purpose: Tracks and displays North America team performance.

Org Insights:

Benefit: Provides detailed insights into organization-level data.

Purpose: Offers analysis of organizational performance trends.

QA on Case:

Benefit: Improves ticket quality with case-specific QA tools.

Purpose: Enables real-time QA assessments on tickets.

QuickNoteVV:

Benefit: Simplifies note-taking during ticket handling.

Purpose: Adds a lightweight note-taking feature for agents.

QuickNoteVV-Working:

Benefit: Optimized for reliable note-taking functionality.

Purpose: A stable version of the QuickNoteVV app.

QuickTab Master:

Benefit: Streamlines navigation across Zendesk tools.

Purpose: Provides quick-access tabs for essential functions.

Realtime Dash:

Benefit: Displays real-time metrics for performance tracking.

Purpose: Monitors live statistics and KPIs.

Requester Timezone App:

Benefit: Identifies customer timezone for better response timing.

Purpose: Displays requester timezone directly on tickets.

Ticket Summary VV:

Benefit: Summarizes tickets for quick overviews.

Purpose: Highlights essential ticket details for agents.

TopApp:

Benefit: Showcases high-performing agents or metrics.

Purpose: Displays top statistics or performers in a leaderboard format.

User Data:

Benefit: Centralizes customer information for quick access.

Purpose: Displays user-specific data on tickets.

VV OpenAI ChatGPT (Not Tested):

Benefit: Leverages AI for ticket handling (pending validation).

Purpose: Integrates ChatGPT for smart ticket responses.

Advance Search:

Benefit: Simplifies complex queries in Zendesk.

Purpose: Provides advanced search capabilities for agents.

Agent Notifications App:

Benefit: Keeps agents informed in real-time.

Purpose: Sends customizable notifications for ticket updates.

AI Knowledgebase Bot:

Benefit: Automates answers using an AI-driven knowledge base.

Purpose: Helps agents and customers find quick solutions.

App Notification Send Receive

Benefit: Streamlines internal communication.

Purpose: Sends and receives internal notifications within Zendesk.

Appraisal Calculator

Benefit: Simplifies performance evaluation.

Purpose: Calculates agent appraisals based on metrics.

Clone Ticket

Benefit: Saves time by duplicating tickets.

Purpose: Creates identical tickets for related issues.

Create Zendesk App

Benefit: Accelerates app creation for Zendesk customization.

Purpose: Provides a base framework for building Zendesk apps.

Forbidden Keyword App

Benefit: Flags inappropriate or restricted content.

Purpose: Detects and prevents the use of forbidden keywords.

GuruSUP App

Benefit: Improves team collaboration and knowledge sharing.

Purpose: Integrates Guru support tools into Zendesk.

Internal Feedback App

Benefit: Collects feedback directly from agents.

Purpose: Allows agents to share internal feedback easily.

Notely App

Benefit: Enables agents to attach private notes to tickets.

Purpose: Adds a seamless note-keeping feature.

Notify App (Ticket Sidebar/Top Bar)

Benefit: Increases agent efficiency with critical alerts.

Purpose: Displays real-time notifications on Zendesk UI.

OpenAI Slack 

Benefit: Bridges Zendesk and Slack for AI-assisted workflows.

Purpose: Integrates AI-driven solutions into Slack for ticket management.

Post IT App

Benefit: Facilitates quick posting of internal updates.

Purpose: Shares internal updates and communications across teams.

Private Comment App

Benefit: Enables private communication on tickets.

Purpose: Adds a private comment feature for agent collaboration.

Proactive Tickets App

Benefit: Preemptively addresses customer issues.

Purpose: Helps agents open tickets for potential customer problems.

Problem Viewer

Benefit: Provides a clear visualization of recurring issues.

Purpose: Displays trends and details for problem-solving.

QuickTab for Chrome

Benefit: Simplifies access to frequently used Zendesk tools.

Purpose: Offers quick navigation tabs for agents.

TagMasterVV

Benefit: Enhances tag management in Zendesk.

Purpose: Automates and streamlines tagging workflows.

Ticket Alert App

Benefit: Notifies agents about high-priority tickets.

Purpose: Sends alerts for urgent ticket handling.

Ticket to Help Center

Benefit: Converts tickets into help center articles.

Purpose: Automates article creation from resolved tickets.

Time Tracking App

Benefit: Tracks time spent on each ticket.

Purpose: Logs agent activity for productivity analysis.

Top Performer App

Benefit: Recognizes high-performing agents.

Purpose: Displays top agents based on performance metrics.

To-Do List App

Benefit: Organizes daily agent tasks efficiently.

Purpose: Provides a task management tool within Zendesk.

Transcript By VV

Benefit: Simplifies chat transcript management.

Purpose: Automatically stores and organizes chat records.

Trending Problem Tickets

Benefit: Identifies and prioritizes recurring issues.

Purpose: Highlights commonly reported problems.

VIP Alerts

Benefit: Prioritizes tickets from high-value customers.

Purpose: Sends alerts for VIP customer tickets.

Zendesk Automations

Benefit: Reduces manual workload with automations.

Purpose: Automates repetitive tasks in Zendesk.

Zendesk Ticket Classifier

Benefit: Automatically categorizes tickets.

Purpose: Uses AI to classify tickets for faster routing.

Zensuite

Benefit: Provides a suite of tools for Zendesk customization.

Purpose: Offers multiple enhancements for Zendesk functionality.

Zignatures

Benefit: Standardizes email signatures for Zendesk.

Purpose: Ensures consistent branding in agent communications.